Shanghai Portman Ritz Carlton | Service Level

The Portman Ritz Carlton has a bookshop where they sell papers. Normal papers , meaning not originating from the mainland. The Hotel is the absolute top in Shanghai, maybe even in China and has, as it goes with a 5 star hotel, staff that pretend to understandEnglish and pretend to give 5 star service.

Hi, can I have the IHT please?

Yes, that’s 23 Rmb.

Ok. [I am reaching for my money in my pocket but apparently I am not fast enough]

It’s 23 Kuai.

Yes, I know, you told me, I am busy getting my money.

You don’t want the paper anymore?

Yes, I like to have the paper and it would be nice if you have some patience. As you see I am busy getting my money.

Oh, Yes.

All this happened in a timespan of 4o seconds

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