Dell China Chinglish Service

My warranty of my dell laptop is running out and Dell China reminded me of this already a couple of times. Now I do know that they know that I am a foreigner. For those simpletons living in China they actually have an English interface.

The emails they send out have, how convenient, an English subject telling me I should renew. The text in the body of the message is somewhat harder to read as it is in Chinese.
Dell China Customer Service

OK, I thought, I can kind of guess what needs to be done, so I went to their website, the English part, and filled in all my details including credit card number etc in order to buy my warranty.

2 days later I receive an email.

Dear Van,

Pls kindly offer me the CVC code of your credit card. CVC CODE of your credit card is the last three digits in credit card holder signature panel which is on the back of your credit card.

Now my surname is not really “Van” it’s “van Xxxxxx” but I am used to that. In Thailand I had the same experience and as the hotel where I stayed had lots of Dutch customers, they probably think the whole population has the same surname.

The rest of the message is rather troublesome. “Kindly offer your CVC code”…. I am sure the rep means well but to me this is a rather big security issue. The cvc code is the last straw needed to really start shopping on my behalf. Shouldn’t they have asked me when I filled in my credit card details in a secured environment?

They replied to me that there are other ways to pay.

You can take your passport to the company windows of the Construction Bank of China

If you see a guy waiving his passport in front of a window of the Construction Bank, yeah, it will be me.

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5 Responses to “Dell China Chinglish Service”

  1. air
    February 8th, 2007 02:29

    I received good service from Dell in China during my traveling there and My laptop was down.

  2. eric
    May 12th, 2007 09:31

    Would like service for my laptop too, in Shanghai.
    But cannot find a contact address.
    Can you tell me who did your service?

  3. Dell Sells In English, Service in Chinese | Shanghai China Snippets
    May 13th, 2007 23:14

    A reader commented on one my articles about Dell and their service and likes to know how to get some. …

  4. Shanghai
    May 13th, 2007 23:15


    I just wrote a short post on it. I hope it helps and you can get your service.

  5. I’ll change my name to VAN
    July 4th, 2007 07:23

    The Dell china customer rep was sure I was called mr. Van some time ago. …

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